Black Nova’s Response to the COVID-19 Pandemic
During these uncertain times, the wellbeing of our team, clients and partners is at the forefront of our minds.
You’ll be pleased to know that the Managing Partners all expect the Black Nova Group to ride out this event quite smoothly. Almost a month ago, Experience Digital — the Digital Delivery arm of the company instituted work from home measures to ensure that any transmission of the virus would not occur in the workplace, as to avoid any significant engineering capability shortfalls through illness.
All staff have been kept informed of what measures we are taking, and why we are taking these measures almost daily, and we are maintaining an extremely vigilant approach towards communication. Ensuring that we are as much as humanly possible keeping staff up to date with events as soon as they happen.
We also understand that some of you are suffering — And we wanted to extend to those clients that are feeling the pressure the chance to contact us and keep us appraised of how things are going. We’ve already instituted measures to extend terms to clients and customers perpetually until they are able to get on their feet, and we plan to continue that approach until this storm is weathered.
In regards to our existing Black Nova Group Operations, our commitment to ongoing reliability and availability is paramount, and we are thankful that we are able to engage in almost all business activities online, with the ability to implement, monitor and optimise operations, remotely. With staff scattered across Australia, the United Kingdom and the Philippines, we wanted to share some changes that are being made. I’m sure none of these will surprise you, given the incredible amount of emails we’ve all received saying the same things.
- As of Friday, 14 February 2020, all staff were encouraged to work from home until further notice.
- We are cancelling or postponing any in-person events until further notice. We will be continuing our digital-first experience at Black Nova Group.
- All meetings will be scheduled via online, video conferencing tools.
The Black Nova Group team are settling into our new ‘normal’ for the foreseeable future. These adjustments are a response to the recommendations made by the World Health Organisation and governing bodies to reflect the ongoing support and health for our customers.
Lastly, it’s worth mentioning, that we are also putting together a new entity called “The Work From Home Company” to support businesses that are facing the new reality of the Work From Home environment. Black Nova Group and Experience Digital obviously have refined their expertise in the delivery of this service over the past half-decade, and as a result, will have a package established by the weekend to help businesses get themselves and staff set up for remote operations. Specifically relating to Email, Phone and Conferencing, CRM, as well as Project and Task Management. This entity will be set up entirely to support Australian businesses during the crisis and is a profit-neutral endeavour. If you’re after more information, please feel free to contact our Head of Community, Jamie-Leigh Hecht.
The Managing Partners all wish you the best during this period. When it comes to our businesses and our investments — “Hope for the Best and Prepare for the Worst”.
We look forward to speaking to you on the other side of this event.
If you are interested in finding out more information on COVID-19, please go to the Australian Government’s Department of Health website.
Matt Browne, Managing Partner
Kevin Calitz, Managing Partner
David Theodorou, Managing Partner